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Hướng Dẫn Vận Chuyển Đơn Hàng TikTok Shop - Đơn Lẻ Và Giao Hàng Hàng Loạt

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Hướng Dẫn Vận Chuyển Đơn Hàng TikTok Shop - Đơn Lẻ Và Giao Hàng Hàng Loạt

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Published: 2023-08-11 · Source: crawler_authoritative

Tình huống

Người bán TikTok Shop cần xử lý và Vận chuyển đơn hàng, bao gồm cả đơn lẻ và giao hàng hàng loạt để tăng hiệu quả vận hành.

Insight

Quy trình Vận chuyển trên TikTok Shop bao gồm 5 bước chính: Tìm đơn chờ ship, chuẩn bị và in danh sách chọn hàng (Picking List), sắp xếp vận chuyển, đóng gói và in nhãn vận chuyển, theo dõi lô hàng. Với đơn lẻ, người bán vào Seller Center > Manage Orders > To Ship > Awaiting Shipment. Với giao hàng hàng loạt, vào Seller Center > Bulk Shipping, có thể xử lý đến 600 kiện hàng mỗi lần batch, và nếu hơn 200 kiện sẽ chia thành các nhóm riêng biệt (tối đa 200 kiện/nhóm). Người bán có hai lựa chọn giao hàng: Pick-up (giao hàng được nhận trong 48 giờ) hoặc Drop-off (hiện chỉ áp dụng cho J&T). Thời hạn xử lý đơn hàng là 72 giờ kể từ khi nhận đơn, và gói hàng phải được giao hoặc bỏ tại điểm drop-off trong vòng 120 giờ sau khi thanh toán. Nhãn vận chuyển phải được in đúng kích thước template (không dùng giấy A6 cho template A5), khuyến nghị sử dụng giấy nhiệt. Các trạng thái theo dõi: Awaiting Collection, Courier Picking Up, Pick Up Successful, In Transit, Delivered. Nếu mã vạch không quét được hoặc hình ảnh mờ/nhạt, kiện hàng sẽ bị từ chối khi nhận. Nếu một số kiện in thất bại, có thể in lại hoặc tải thông tin kiện thất bại dưới dạng file Excel. Tính năng Delivery Personalization cho phép chọn nhà cung cấp vận chuyển và phương thức giao hàng, nhưng hiện tại không thể thay đổi cài đặt Shipping Provider và Delivery Options.

Hành động

Bước 1: Vào Seller Center > Manage Orders > To Ship > Awaiting Shipment (đơn lẻ) hoặc Bulk Shipping (hàng loạt). Bước 2: Tích chọn đơn hàng cần xử lý và in Picking List. Bước 3: Click ‘Arrange Shipment’, chọn Pick-up để yêu cầu nhận hàng trong 48 giờ hoặc Drop-off để tự mang đến điểm gửi hàng gần nhất (chỉ áp dụng J&T). Lưu ý: nếu muốn đặt lịch pick-up cụ thể, gọi điện cho nhà cung cấp để sắp xếp. Bước 4: In nhãn Vận chuyển (Shipping Label) và dán lên kiện hàng, đảm bảo mã vạch rõ ràng, không nhòe. Bước 5: Theo dõi trạng thái vận chuyển tự động trên hệ thống. Với bulk shipping: sau khi sắp xếp vận chuyển cho các đơn đã chọn, vào tab ‘Generate Documents’ để in nhãn cho batch orders (tối đa 600 kiện/lần). Thời hạn xử lý: 72 giờ kể từ khi nhận đơn. Thời hạn giao hàng cho carrier: 120 giờ sau khi thanh toán.

Điều kiện áp dụng

Hướng dẫn áp dụng cho tất cả người bán TikTok Shop xử lý Vận chuyển đơn hàng. Drop-off hiện chỉ áp dụng cho nhà vận chuyển J&T. In hàng loạt tối đa 600 kiện mỗi batch, và chia nhóm 200 kiện nếu vượt quá 200. Mã vạch trên nhãn phải quét được rõ ràng để tránh bị từ chối nhận hàng.

Nội dung gốc (Original)

Shipping - All You Need to Know on How to Ship an Order08/11/2023Ship Order One by OneWhen processing an order, seller can prepare their shipment for each order on by one. The following is the step by step process:Click here to Ship Order One by OneStep 1: Finding Awaiting Shipement OrdersNavigate to Seller Center > Manage Orders > To Ship > Awaiting Shipment Step 2: Prepare the Order and Print Picking ListSeller print the picking list and pick the goods Picking ListStep 3: Arrange ShipmentSeller can click “Arrange Shipment” and select “Pick-up “. This will trigger a pick up request to our logistics partner and it will be picked up within 48 hours. If you want to schedule a particular pick-up time, please call the provider to arrange it.Seller can also click “Drop-off” and the location URL will be provided to the seller. Seller can click “Find nearby drop-off points” and then seller will be redirected to the carrier website accordingly. Seller is required to process the order within 72 hours since the order is received.Step 4: Pack and Print Shipping LabelSeller have three options to print labels Picking List Shipping Label Both Pick List & Shipping Label Pack the orders and stick the shipping label on the parcels Please don’t print shipping labels on paper smaller than the selected template. For example, please don’t use A6 paper to print A5 template. And thermal paper is recommended.Packages with shipping labels whose barcodes cannot be scanned or whose images are unclear (light or faint) will be rejected upon collection.The platform is not responsible for the rejection of collection caused by non-compliant printing.Shipping LabelPicking List + Shipping LabelThe printed image is unclear The printed barcode is faintThe printed barcode is lightStep 5: Track your ShipmentLogistics status will be automatically updated by the system. Below is the statuses that can be seen when tracking shipment Awaiting Collection Courier Picking Up Pick Up Succesful In Transit Delivered Packages with shipping labels whose barcodes cannot be scanned or whose images are unclear (light or faint) will be rejected upon collection.The printed image is unclear The printed barcode is faintThe printed barcode is light Bulk ShippingManage your shipping in bulk to increase your operation efficiency.Click here to Bulk ShippingStep 1: Finding Awaiting Shipment OrdersNavigate to Seller Center > Bulk Shipping Step 2: Prepare the Order and Print Picking ListGenerate the documents of the orders you wish to process by ticking the box of selected orders or by filtering the order conditions . The conditions are: logistic provider order payment time product name Print the picking list while prepare all the selected orders. Seller is required to process order within 72 hours since order is received.Picking List Step 3: Arrange ShipmentMethod 1: “Arrrange Shippment for Ticked Orders”Select Orders: Choose “Picking List Printed” in “Printing Status” and tick the orders that sellers want to ship. Batch Shipping: Click “Arrrange Shippment for Ticked Orders” Arrange collection: Sellers can choose Pick up or Drop off, logistics providers will pick up the parcels or sellers can go to nearby drop-off points. Then the order status will changed to “Awaiting Collection” Method 2: “Arrange for all Filtered Orders”Select Orders: Merchants can filter the orders that need to be shipped, filter conditions are: Printing Status: Select “Picking list printed” Logistics provider Order payment time: Product name Batch Shipping: Click “Arrange for all filtered orders” system will pop up a window, sellers confirm then click “Continue” Arrange Collection: Sellers can select “Pick-up” or “Drop-off”. The platform will pop up a window to display the progress bar of batch shipping. If progress is completed, the order status will all be changed to “Awaiting collection”, if the. Progress is closed midway, the rest orders’ status will still be showing “Awaiting shipping”. Arrrange Shippment for Ticked Orders:Arrange for All Filtered Orders: Step 4: Pack and Print Shipping LabelAfter arranging all filtered orders, go to the “Generate Documents” tab to print the shipping label & Packing list for these batch orders.Sellers can print up to 600 packages which match the filter condition in one batch.While generating documents, the waiting tip pop-up will be displayed. It shows the quantity of processed packages, total quantity and the estimated remaining time.Document print result pop-up will be displayed. It shows the shipping documents list and the brief print result.Document print result pop-up will be displayed. It shows the shipping documents list and the brief print result.If the package quantity is more than 200, they will be split into different groups. Each group has up to 200 packages. Sellers can open the file one by one. Or download all files at one time. If some packages fail to print, sellers can check the package which failed to print, and try to print them again or download the failed package information in Excel file.Bulk shipping labelStep 5: Track your ShipmentLogistics statuses will be automatically updated by the system. Below is the statuses that can be seen when tracking shipment Awaiting Collection Courier Picking Up Pick Up Succesful In Transit Delivered Delivery PersonalizationSelect your shipping providers, delivery options, and invoice generation method on this feature.Click here to go to Delivery PersonalizationDelivery PersonalizationSeller can see active Shipping Provider and Delivery Options Important: As of now, seller will not be able to change settings on Shipping Provider and Delivery OptionsSeller Invoice Generation Method: Invoice Number is the same as Order Number Drop-off Method and Scheduled Pick-up Feature With the Drop-off Method and Scheduled Pick-up feature, you can choose to be picked up by our delivery service or drop-off directly to nearby Drop-Point at your own convenience. Drop-off Method and Scheduled Pick-up FeatureYou can choose the handover method when you click the “Arrange Shipment” action button of an “Awaiting Shipment” order, and then the available collection methods will be displayed.You can choose the nearby Drop-Point Agent to deliver the packages, or If you want to schedule a particular pick-up time, please call the provider to arrange it.Notes: The Drop-off service is only applicable for J&T for now.Please ensure that the package should be either shipped out or dropped off to the carrier within 120 hours after the order is paidPick-upDrop-offIs the content above helpful?Next Multi-warehouse (MWH) feature guidanceTable of contentsShip Order One by OneBulk ShippingDelivery PersonalizationDrop-off Method and Scheduled Pick-up Feature

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