Dịch vụ Giao Nhận Trong Ngày (NDD) trên TikTok Shop
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Published: 2026-02-02 · Effective: 2025-08-15 · Source: crawler_authoritative
Tình huống
Người bán trên TikTok Shop sử dụng đơn hàng Vận chuyển nội địa trong các khu vực phủ sóng NDD.
Insight
Dịch vụ Giao Nhận Trong Ngày (NDD) giúp người mua nhận hàng vào ngày làm việc tiếp theo sau khi đặt hàng. Từ ngày 15/08/2025, tất cả người bán đều được tự động đăng ký dịch vụ này. Chỉ số NDDR (Next-Day Delivery Rate) đo lường hiệu suất Vận chuyển NDD, TikTok Shop khuyến nghị duy trì NDDR >= 90%. Người mua chỉ thấy tag ‘Giao nhanh 24h’ nếu người bán đáp ứng NDDR cao và các tiêu chí hiệu suất khác.
Hành động
Đăng ký: Vào Seller Center > Shipping > Shipping Options > Next Day Delivery. Quản lý: Lọc đơn NDD ưu tiên theo thứ tự Instant > NDD > Standard > Economy. Vận chuyển tối thiểu 2 lần/ngày (ví dụ 13h và 16h), hoàn thành bàn giao trước 18:00 theo giờ làm việc của đối tác logistics. Cập nhật trạng thái đơn thành ‘Shipped’ đúng thời hạn.
Kết quả
Người mua nhận hàng vào ngày làm việc tiếp theo, tăng niềm tin khách hàng và đơn hàng lặp lại. NDDR cao góp phần cải thiện FDR (Fast Dispatch Rate) và Store Rating, mở khóa thêm quyền lợi từ nền tảng.
Điều kiện áp dụng
Chỉ áp dụng cho đơn hàng Vận chuyển nội địa trong khu vực phủ sóng NDD. Đơn NDD phải được cập nhật trạng thái ‘Shipped’ trong khung thời gian quy định.
Nội dung gốc (Original)
Next Day Delivery Service (NDD)02/02/2026Next Day Delivery (NDD) Service provides services to sellers with local fulfillment orders shipped within specific coverage areas. Compared to the “Standard” service, neither buyers nor sellers need to pay additional fees for this service. Sellers are required to deliver the orders to the delivery service provider on time to ensure that buyers receive the orders on the next working day after placing an order before the cut-off time. From 15th August 2025, all Sellers will be enrolled into this delivery service.How does NDD work? Next-day delivery service aims to help buyers receive packages quickly, Delivering orders quickly is key to winning buyer trust and boosting your shop performance. After the seller joins the NDD service, orders with pick-up and delivery addresses in specific areas will be changed as NDD orders. We will introduce a new metric, Next-Day Delivery Rate (NDDR), to measure the performance of NDD orders in your store.Orders tagged as Next-Day Delivery must have their status updated to “Shipped” (i.e., handed over to the courier and scanned by the logistics service provider) within the following timeframes: Please ensure you review our Next-Day Delivery Rate article for comprehensive details.What are the benefits of the NDD service? TikTok Shop’s logistics service providers will enhance the delivery speed for NDD orders. If sellers can complete the shipment of order in NDDR requirements, the packages will be delivered to buyers the next working day. 🎯We recommend maintaining an NDDR of >= 90%Note: While some orders may show as NDD-tagged to sellers, buyers will only see the tag if the seller meets high NDDR and other performance criteria.More Orders tagged in your store as NDD = More Orders Placed!Buyers are more likely to purchase your products if they see the Next-Day Delivery tagBoost Buyer Trust and Repeat OrdersA high NDDR shows that your shop is reliable and committed to fast fulfilment — helping you build trust and encouraging customers to return.Improve Your Fast Dispatch Rate (FDR)Since NDDR contributes to your FDR, maintaining a high score can directly strengthen your Store Rating.Unlock More Platform BenefitsA stronger Store Rating can unlock additional perks, visibility, and incentives for your shop on TikTok Shop. Example of NDD tags (Giao nhanh 24h/ Nhanh 24h free) buyer can see:Home PageFlash SaleSearch PageStore PageProduct Detail PageOrder Checkout PageHow to subscribe NDD Service For sellers invited to participate in the program, here’s how you can subscribe to NDD:On your Seller Center, go to Shipping then Shipping OptionsPress Next Day DeliveryIf some of your products have a “Custom” delivery option and you would like to subscribe it to NDD, please tick the NDD option in the product settings or you would like to unsubscribe a product from NDD, please follow these steps:Go to Products then Manage ProductsClick edit on a product you want to exclude from NDDOn delivery options, press “Custom” then select the delivery option you’d like for the product. Click submit.Repeat steps for all of your products that you want to unsubscribe to Next Day DeliveryHow to manage NDD orders on Seller Center? To ensure high NDDR performance, utilize these tools for processing your orders.StepScreenshotReview your NDD orders that need to ship today. You can filter and prioritize these for packing.If you have the habit of shipping different Delivery options sequentially, please filter them in the order of Instant* → Next-Day Delivery → Standard → EconomyAlternatively, you can choose not to filter the delivery option, and the system will automatically sort order according to the service level.Arrange shipment for your orders. Check Shipping - All You Need to Know on How to Ship an Order for more details.Review pending NDD orders. If you’ve arranged shipments but still have outstanding NDD orders, there will be reminder for pending NDD orders, click “Back and view” to filter and process them promptly.Monitoring your NDD orders deadline. Now the reminder and shipped by time of NDD orders will follow NDD deadline. ⏰ Note: Handover to LSP time must be within the LSP’s working hours. If handover after working hours, the order may be counted as late dispatch. 🚚 Seller tips: if you have any pickup issues, you can contact us via contact center. Please ensure you review our Guide to Manage Next Day Delivery Orders for comprehensive details.How can I Track My NDDR Performance? You can monitor your NDDR performance through 2 pages, giving you a comprehensive overview of your operations.PageScreenshotOrder Management Page: click on the top right corner to see more details.Shop Health Page: go to Order fulfillment violations section and select NDDR for more details.How to distinguish NDD packages by label ? When the order is an NDD order, the label will display “Giao Nhanh 24h”Standard OrderNext day delivery OrderHow can I maintain my NDDR Performance? Here are some tips to help maintain or improve your NDDR Performance:Finish the daily shipping task: Ensure the number of “Ship by 23:59pm today” is 0 before completing the last handoverShip in order: Ensure that Next day delivery is completed before shipping Standard service order. You can prioritize Next day delivery within the filter, or use the system sorting without filtering the delivery option. Order Cut Off Time: Increase the amount of handovers per day for picking up and packing orders. At least 2 rounds per day (for example, 1 p.m., and 4 p.m.).Handover time: To ensure your orders are picked up on time, sellers are encouraged to complete handover before 18:00, in line with the standard working hours of most logistics service providers (08:00 – 18:00).Prepare packing: Improve the process of picking up and packing orders appropriately, to deliver them quickly to the driver, as the driver can stay and pick them up not more than 30 minutes after arrival.Handover parcels to the logistics partner: Update order status to be “Ready to ship” by 18:00PM to notify the couriers to picking up your parcels. Make sure sellers select pickup for pick-up parcels.Prepare for the new delivery channel: Study the new delivery channel implementation manual. If it is implemented in API format, it must inform the developer or system provider of the system preparation to be able to support the data in accordance with the manual.Accelerating the problem-solving procedure: Get to know the driver and have contact information in case of an emergency; and inform the driver when additional trucks are needed.How can I report a problem? If you experience any problem, please follow these steps:Log a ticket on your Seller Center. Please provide as many images and/or videos as you can with your ticket. If you do not know how to log a ticket, please check out our Help CenterContact your account manager (if you have one) and give them your ticket number and images and/or videos that were submitted with your ticket.Your account manager (if you have one) will raise this to the relevant team and will attempt to solve your problems as soon as they can.Is the content above helpful? PreviousBulky Logistic ServiceNext General Introduction About Logistics Providers On TikTok ShopTable of contentsHow does NDD work?What are the benefits of the NDD service?How to subscribe NDD ServiceHow to manage NDD orders on Seller Center?How can I Track My NDDR Performance?How to distinguish NDD packages by label ?How can I maintain my NDDR Performance?How can I report a problem?
Liên kết
- Nền tảng: TikTok Shop
- Funnel: Completion (Hoàn tất đơn)
- Nguồn: https://seller-vn.tiktok.com/university/essay?knowledge_id=1175354056902401&role=1&course_type=1&from=search
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