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Hướng Dẫn Quy Trình Fulfillment Qua Ship by TikTok

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Hướng Dẫn Quy Trình Fulfillment Qua Ship by TikTok

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Published: 2025-06-18 · Source: crawler_authoritative

Tình huống

Nhà bán hàng trên TikTok Shop cần thực hiện giao đơn hàng thông qua dịch vụ Vận chuyển của nền tảng (Ship by TikTok)

Insight

Quy trình Ship by TikTok gồm 4 bước chính: (1) Reviews Order - Xác nhận sản phẩm có sẵn trong kho và có thể xử lý; nếu không thể fulfill thì hủy đơn. (2) Arrange Shipment - Đóng gói và dán nhãn theo hướng dẫn đóng gói của TikTok. (3) Hand Order to Carrier - Có hai cách: Pick-up (đặt lịch lấy hàng để LSP đến nhận) hoặc Drop-off (mang hàng đến điểm gửi hàng gần nhất trong Seller Center); LSP sẽ cập nhật trạng thái thành “Shipped” sau khi quét package. (4) Check delivery status - LSP cập nhật trạng thái “Delivered” khi khách hàng ký nhận. Working days được định nghĩa là thứ Hai đến thứ Bảy; Chủ Nhật và ngày lễ là ngày nghỉ. Nếu có delay từ phía LSP, cần tạo ticket qua Help Center > Ticket Log > Contact Us > Topic > Complaints & Disputes > Logistic Issue.

Hành động

Nhà bán hàng cần: (1) Kiểm tra đơn hàng và xác nhận khả năng fulfill trước khi xử lý. (2) Đóng gói đúng cách theo hướng dẫn packing và labelling dos and don’ts. (3) Chọn phương thức Vận chuyển: Pick-up (đặt lịch trong timeline) hoặc Drop-off (chọn điểm gần nhất trên Seller Center). (4) Theo dõi trạng thái đơn trong Seller Center > Manage Orders: Shipped khi LSP nhận và scan, Delivered khi khách ký nhận. (5) Khi có sự cố delay từ LSP, raise ticket qua kênh Complaints & Disputes > Logistic Issue.

Điều kiện áp dụng

Quy trình này áp dụng cho nhà bán hàng sử dụng dịch vụ Ship by TikTok (Logistics Service Provider của nền tảng). Working days: Thứ Hai - Thứ Bảy; Chủ Nhật và ngày lễ là non-working days.

Nội dung gốc (Original)

Ship by TikTok06/18/2025Setting Up ShippingWhat steps do I need to follow when fulfilling an order via Ship by TikTok? Step 1: Review OrderReview your customer’s order and confirm if the ordered product(s) is in stock and can be fulfilled.If you cannot fulfill an order, then you can cancel it.Step 2: Arrange Shipment and Pack and Label OrderSelect “Arrange Shipment”, and pack and label the order in preparation for shipment. Follow our packing and labelling dos and don’ts when doing so.Step 3: Hand Order to CarrierThere are two ways to hand the order to our Logistics Service Provider (LSP) - Pick-up and Drop-off.If you want our LSP to pick up the order:Schedule a pick up and hand the package over to our LSP within the order fulfilment timelines.Our LSP will update the order’s status in Seller Center > Manage Orders to “Shipped” once it has collected and scanned the package.If you want to drop off the package with our LSP:Select the nearest drop-off point in the Seller Center. You will need to drop the package off at the drop-off point within the order fulfilment timelines.Our LSP will update the order’s status in Seller Center > Manage Orders to “Shipped” once it has collected and scanned the package.Step 4: Check delivery statusOur LSP will update the order’s status in Seller Center > Manage Orders to “Delivered” once they have delivered the order to your customer and obtained their signature or acknowledgement that they received the order.Frequently Asked Questions What can I do if there is a delay on the LSP’s end?Raise a ticket with us in Help Center > Ticket Log > Contact Us > Topic > Complaints & Disputes > Logistic Issue.What are considered “working days”?A “working day” refers to any day from Monday to Saturday. Sunday and Public Holidays are considered non-working days. Please click here to read our TikTok Shop Customer Order Shipping Guidelines.Is the content above helpful? PreviousTikTok Shop Platform Abuse PolicyNext Ship by SellerYou may also be interested inGeneral Introduction About Logistics Providers On TikTok Sho…Page Description: This article provides an overview of the logistics providers partnered with TikTok…TikTok Shop Seller Own FleetWhat is SOF (Seller Own Fleet)? Seller Own fleet  is a special type of  delivery service for sellers…Vietnam Platform Shipping Fee InstructionHow does TikTok Shop calculate shipping fees to be paid by the Seller? Shipping fees to be paid by t…Splitting Order into Multiple PackagesThis article provides a simple guideline on splitting orders into multiple packages, giving you more…Ship by SellerWhat steps do I need to follow when fulfilling an order via Ship by Seller? Step 1: Review Order Rev…How to Directly Contact Logistics ProvidersThis article provides a concise guide on how to efficiently contact logistics providers to inquire a…Fulfill your orders on Seller APPNew fulfillment setting menu Introducing a new menu for sellers to manage fulfillment setup to allow…A Complete Guide to ‘Shipped via Platform’In this article, we will guide you through the updated ‘Shipped via Platform’ shipping process, enab…Shipping LabelsIn this article, we will introduce you to the new shipping labels page, serving as an all-in-one pla…Collection Method SettingsIn this article, we introduce you to the new collection method settings. Notice how we’ve revamped t…Table of contentsWhat steps do I need to follow when fulfilling an order via Ship by TikTok?Step 1: Review OrderStep 2: Arrange Shipment and Pack and Label OrderStep 3: Hand Order to CarrierStep 4: Check delivery statusFrequently Asked Questions

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