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TikTok Shop Order Handling Capacity Tool – Fulfillment Deadline Extension

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TikTok Shop Order Handling Capacity Tool – Fulfillment Deadline Extension

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Published: 2026-01-13 · Effective: 2026-01-13 · Source: crawler_authoritative

Tình huống

TikTok Shop sellers in Vietnam who need to handle order volume spikes during peak sales, holidays, or live events without compromising their Vận chuyển performance metrics.

Insight

TikTok Shop ra mắt công cụ Order Handling Capacity (OHC) giúp người bán nhận thêm đơn hàng vượt quá năng lực xử lý hàng ngày thông thường. Các đơn hàng vượt mức sẽ được gia hạn thời hạn hoàn tất đơn (Vận chuyển deadline extension) trên các chỉ số: Late Dispatch, Fast Dispatch, Next-Day Delivery và Auto-Cancellation timelines. Công cụ đang trong giai đoạn thử nghiệm (pilot) và chỉ available cho một số người bán được chọn từ ngày 13/01/2026. Điểm quan trọng: các đơn Pre-Orders và đơn giao hàng nhanh Instant/Sameday/8h/4h KHÔNG được áp dụng gia hạn. Phiên bản cao cấp (Premium) có thêm tính năng Surge Protection: No Control (tất cả đơn vượt mức được gia hạn 2 ngày làm việc) hoặc Set Surge Protection Limit (người bán tự đặt giới hạn, sản phẩm hiển thị ‘Sold out’ khi đạt limit). Mặc định giới hạn là 3 lần Daily Order Handling Capacity. Để tính toán năng lực xử lý hàng ngày, cần xem xét: Historical Order Volumes (phân tích đơn hàng trước đây và thời gian dispatch), Operational Capacity (nhân sự, không gian kho, tốc độ xử lý), Order Volume Spikes (dự phòng cho mùa lễ, sales, live events), và Inventory Levels (duy trì tồn kho đều đặn). Lưu ý: thiết lập reset hàng ngày từ 00:00H. Các đơn hàng đặt trước khi bật toggle sẽ KHÔNG được gia hạn. Thời hạn gia hạn từ campaign hoặc event sẽ CỘNG DỒN với OHC extension. Ví dụ: campaign 9.9 được gia hạn 2 ngày + OHC 1 ngày = tổng 3 ngày gia hạn.

Hành động

Bước 1: Truy cập Seller Center, vào Account Health → Shop Health. Bước 2: Click ‘View Details’ bên dưới khung ‘Fulfilment Deadline Extension’. Bước 3: Click nút Edit để thiết lập Daily Order Handling Capacity (ước lượng thực tế dựa trên dữ liệu lịch sử và năng lực vận hành). Bước 4: Toggle ‘Vận chuyển Deadline Extension’ để bật tính năng cho các đơn hàng vượt mức – Lưu ý: nếu không bật toggle, các đơn vượt mức sẽ KHÔNG nhận được gia hạn. Bước 5: Thay đổi chỉ có hiệu lực từ ngày hôm sau (00:00H). Để truy cập Surge Protection Settings (phiên bản Premium), cần đủ điều kiện trở thành Star Shop+ Seller. Khi đạt limit, người bán sẽ nhận thông báo ‘Order Volume Limit’ qua Seller Inbox, Email và trên Seller Center. Người bán có thể thay đổi cài đặt bất kỳ lúc nào, nhưng chỉ có hiệu lực từ ngày hôm sau.

Điều kiện áp dụng

Công cụ đang trong pilot phase, chỉ available cho một số người bán được chọn từ 13/01/2026. Không áp dụng cho Pre-Orders và đơn Instant/Sameday/8h/4h delivery. Premium features (Surge Protection) chỉ dành cho Star Shop+ Sellers.

Nội dung gốc (Original)

Order Handling Capacity Tool01/13/2026Fulfillment PolicyThis tool is currently in the pilot phase and will be available only to selected sellers starting 13 January 2026. If you have access, you will see this feature in your Shop Health page. Further announcements will be shared when the tool is fully rolled out.Key Points:The Order Handling Capacity (OHC) tool enables sellers receive fulfillment deadline extensions when they receive more orders than they can normally handle.By using the OHC tool, sellers can help to protect their shop’s fulfillment performance metrics. What is the Order Handling Capacity (OHC) Tool?The OHC Tool is a feature that allows Sellers to take additional orders beyond what they can usually handle on a daily basis. Excess orders will be given a fulfillment deadline extension*, allowing you to protect your metrics!*Note: This extension applies to your Late Dispatch, Fast Dispatch, Next-Day Delivery and Auto-Cancellation timelines.ExampleNote: The timelines below are for illustration only. ExclusionsPre-Orders, Instant/Sameday/8h/4h delivery orders.How does the OHC Tool Work?Note: These will reset on a daily basis, from midnight onwards (00:00H). Premium BenefitsStar Shop+ Sellers have exclusive access to the premium version of this tool! Aim to meet a high standard for your customers and qualify to be a Star Shop+ Seller!Click here to learn more!How should I determine my Daily Order Handling Capacity?For the OHC and the Fulfillment Deadline Extension features to work as intended, sellers should provide a realistic estimate of their shop’s capacity. To calculate your shop’s daily order capacity, consider the following factors:Historical Order Volumes: Analyze past order output volume and the time it takes to dispatch orders. This helps to identify an optimal daily order capacity. Operational Capacity: Assess how many orders your fulfillment process can manage each day. Be sure to consider staff, warehouse space, and processing speed, if applicable.Order Volume Spikes: Plan for increases during holidays, sales, and live events. Review previous order volumes during peak sales periods to determine the best strategy. Inventory Levels: Ensure you have consistent stock availability and regular restocking to meet daily demand.Order Handling Capacity tool setup guide To set up the OHC tool, go to Seller Center and follow the below steps:Using the side menu (on the left), click on Account Health→Shop Health and click “View Details” under the “Fulfilment Deadline Extension” box.Click the Edit button to set your Daily Order Handling Capacity.Toggle the “Fulfillment Deadline Extension” to enable your additional orders to receive an SLA extension. Thi will apply to orders placed from the next day.Important! If you do not turn this toggle on, your orders exceeding your Daily Handling Capacity will not receive the fulfillment extension.(Premium Only) Surge Protection Settings In the premium version, sellers will see an additional “Surge Protection” setting option (pictured below).Sellers can choose from the following optionsNo Control: When this option is selected, all orders after the Order Handling Capacity is reached will receive a 2 working day fulfilment extensionSet Surge Protection Limit: Sellers can set their own limit. Products will display as “Sold out” when this limit is reached.No ControlSet Surge Protection LimitFrequently Asked QuestionsHow will I know when my limit is reached?You may monitor your existing capacity and limits on the OHC Tool page. When your limit is reached, you will receive an “Order Volume Limit” notification via your Seller Inbox, Email and on the Seller Center.How do I increase my Surge Protection limit?By default, users have a limit of 3 times their Daily Order Handling Capacity. To customise your limit, you may access the premium version by becoming a Star Shop+ seller. Click here to learn more.How often can I change my settings?You may change your settings at any time. However, any changes will only take effect the next day (from 00:00H). What happens when there are fulfillment extensions for campaigns or other events?Any fulfilment extensions you receive during campaigns or special events will stack with ad-hoc extensions.Example:You receive a 2-day fulfilment extension for the 9.9 campaignThe OHC tool grants an additional 1-day extensionThese extensions are added together, giving you a total fulfilment extension of 3 daysThe final fulfilment deadline will reflect the combined extension.Is the content above helpful? PreviousAuto-cancellationYou may also be interested in1 lessonSeller-Fault Cancellation Rate (SFCR)Learn more about Seller-Fault Cancellation Rate, how to calculate it & how to maintain a low SFCRTikTok Shop Vietnam Instant Shipping FeesDear Seller, Starting from 3 September 2025, TikTok Shop offers Instant delivery service for selecte…TikTok Shop Platform Abuse PolicyTikTok Shop is committed to maintaining a fair and trustworthy marketplace for all users. This Polic…What are the order fulfillment timelines for Standard Orders…When handing over packages to Logistics Service Provider (LSP), the order fulfillment timelines diff…Appeal Documentation for Fulfilment-related ViolationsWe recognise that situations can arise where you are unable to ship out your orders in time. We will…Late Dispatch Rate (LDR)What is the Late Dispatch Rate (LDR)? The Late Dispatch Rate (LDR) is the percentage of all orders (…Table of contentsWhat is the Order Handling Capacity (OHC) Tool?How does the OHC Tool Work?Premium BenefitsHow should I determine my Daily Order Handling Capacity?Order Handling Capacity tool setup guide(Premium Only) Surge Protection SettingsFrequently Asked QuestionsHow will I know when my limit is reached?How do I increase my Surge Protection limit?How often can I change my settings?What happens when there are fulfillment extensions for campaigns or other events?

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