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TikTok Shop Order Handling Capacity (OHC) Tool - Hướng Dẫn Thiết Lập

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TikTok Shop Order Handling Capacity (OHC) Tool - Hướng Dẫn Thiết Lập

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Published: 2026-01-13 · Effective: 2026-01-13 · Source: crawler_authoritative

Tình huống

Người bán trên TikTok Shop cần quản lý khối lượng đơn hàng tăng đột biến trong các đợt sale lớn, sự kiện live, ngày lễ, đồng thời bảo vệ chỉ số hiệu suất Vận chuyển.

Insight

Công cụ Order Handling Capacity (OHC) cho phép người bán nhận gia hạn thời hạn xử lý đơn khi lượng đơn vượt mức công suất hàng ngày. Gia hạn áp dụng cho các chỉ số: Late Dispatch Rate, Fast Dispatch Rate, Next-Day Delivery và Auto-Cancellation timelines. TÍNH NĂNG ĐANG TRONG GIAI ĐOẠN THỬ NGHIỆM (PILOT) từ ngày 13/01/2026, chỉ áp dụng cho một số người bán được chọn. LOẠI TRỪ: Pre-Orders, đơn Vận chuyển ngay (Instant/Sameday/8h/4h). Phiên bản Premium (dành cho Star Shop+): có thêm tùy chọn Surge Protection với 2 lựa chọn: ‘No Control’ (tất cả đơn sau khi đạt công suất sẽ được gia hạn 2 ngày làm việc) hoặc ‘Set Surge Protection Limit’ (tự đặt giới hạn, sản phẩm hiển thị ‘Sold out’ khi đạt limit). Mặc định giới hạn là 3 lần Daily Order Handling Capacity. Gia hạn từ OHC sẽ CỘNG DỒN với gia hạn từ campaign (ví dụ: campaign gia hạn 2 ngày + OHC gia hạn 1 ngày = tổng 3 ngày). Thời hạn reset: 00:00H hàng ngày. Thay đổi cài đặt có hiệu lực từ ngày hôm sau (00:00H).

Hành động

CÁCH THIẾT LẬP OHC TOOL:

  1. Vào Seller Center → Account Health → Shop Health
  2. Click ‘View Details’ bên dưới mục ‘Fulfilment Deadline Extension’
  3. Click nút Edit để đặt Daily Order Handling Capacity
  4. Bật toggle ‘Vận chuyển Deadline Extension’ để đơn vượt công suất được gia hạn SLA (nếu không bật, đơn sẽ không được gia hạn)
  5. Thay đổi có hiệu lực từ ngày hôm sau

CÁCH TÍNH DAILY ORDER HANDLING CAPACITY:

  • Historical Order Volumes: Phân tích khối lượng đơn trước đây và thời gian xử lý
  • Operational Capacity: Reviews năng lực xử lý hàng ngày (nhân sự, không gian kho, tốc độ xử lý)
  • Order Volume Spikes: Dự kiến tăng đơn trong ngày lễ, sale, sự kiện live
  • Inventory Levels: Đảm bảo tồn kho đủ và thường xuyên nhập hàng

Khi đạt limit: Nhận thông báo ‘Order Volume Limit’ qua Seller Inbox, Email và Seller Center.

Điều kiện áp dụng

Đang trong giai đoạn pilot từ 13/01/2026, chỉ áp dụng cho người bán được chọn. Không áp dụng cho Pre-Orders và đơn Instant/Sameday/8h/4h. Premium Surge Protection chỉ dành cho Star Shop+ sellers.

Nội dung gốc (Original)

Order Handling Capacity Tool01/13/2026Fulfillment PolicyThis tool is currently in the pilot phase and will be available only to selected sellers starting 13 January 2026. If you have access, you will see this feature in your Shop Health page. Further announcements will be shared when the tool is fully rolled out.Key Points:The Order Handling Capacity (OHC) tool enables sellers receive fulfillment deadline extensions when they receive more orders than they can normally handle.By using the OHC tool, sellers can help to protect their shop’s fulfillment performance metrics. What is the Order Handling Capacity (OHC) Tool?The OHC Tool is a feature that allows Sellers to take additional orders beyond what they can usually handle on a daily basis. Excess orders will be given a fulfillment deadline extension*, allowing you to protect your metrics!*Note: This extension applies to your Late Dispatch, Fast Dispatch, Next-Day Delivery and Auto-Cancellation timelines.ExampleNote: The timelines below are for illustration only. ExclusionsPre-Orders, Instant/Sameday/8h/4h delivery orders.How does the OHC Tool Work?Note: These will reset on a daily basis, from midnight onwards (00:00H). Premium BenefitsStar Shop+ Sellers have exclusive access to the premium version of this tool! Aim to meet a high standard for your customers and qualify to be a Star Shop+ Seller!Click here to learn more!How should I determine my Daily Order Handling Capacity?For the OHC and the Fulfillment Deadline Extension features to work as intended, sellers should provide a realistic estimate of their shop’s capacity. To calculate your shop’s daily order capacity, consider the following factors:Historical Order Volumes: Analyze past order output volume and the time it takes to dispatch orders. This helps to identify an optimal daily order capacity. Operational Capacity: Assess how many orders your fulfillment process can manage each day. Be sure to consider staff, warehouse space, and processing speed, if applicable.Order Volume Spikes: Plan for increases during holidays, sales, and live events. Review previous order volumes during peak sales periods to determine the best strategy. Inventory Levels: Ensure you have consistent stock availability and regular restocking to meet daily demand.Order Handling Capacity tool setup guide To set up the OHC tool, go to Seller Center and follow the below steps:Using the side menu (on the left), click on Account Health→Shop Health and click “View Details” under the “Fulfilment Deadline Extension” box.Click the Edit button to set your Daily Order Handling Capacity.Toggle the “Fulfillment Deadline Extension” to enable your additional orders to receive an SLA extension. Thi will apply to orders placed from the next day.Important! If you do not turn this toggle on, your orders exceeding your Daily Handling Capacity will not receive the fulfillment extension.(Premium Only) Surge Protection Settings In the premium version, sellers will see an additional “Surge Protection” setting option (pictured below).Sellers can choose from the following optionsNo Control: When this option is selected, all orders after the Order Handling Capacity is reached will receive a 2 working day fulfilment extensionSet Surge Protection Limit: Sellers can set their own limit. Products will display as “Sold out” when this limit is reached.No ControlSet Surge Protection LimitFrequently Asked QuestionsHow will I know when my limit is reached?You may monitor your existing capacity and limits on the OHC Tool page. When your limit is reached, you will receive an “Order Volume Limit” notification via your Seller Inbox, Email and on the Seller Center.How do I increase my Surge Protection limit?By default, users have a limit of 3 times their Daily Order Handling Capacity. To customise your limit, you may access the premium version by becoming a Star Shop+ seller. Click here to learn more.How often can I change my settings?You may change your settings at any time. However, any changes will only take effect the next day (from 00:00H). What happens when there are fulfillment extensions for campaigns or other events?Any fulfilment extensions you receive during campaigns or special events will stack with ad-hoc extensions.Example:You receive a 2-day fulfilment extension for the 9.9 campaignThe OHC tool grants an additional 1-day extensionThese extensions are added together, giving you a total fulfilment extension of 3 daysThe final fulfilment deadline will reflect the combined extension.Is the content above helpful? PreviousAuto-cancellationYou may also be interested in1 lessonSeller-Fault Cancellation Rate (SFCR)Learn more about Seller-Fault Cancellation Rate, how to calculate it & how to maintain a low SFCRTikTok Shop Vietnam Instant Shipping FeesDear Seller, Starting from 3 September 2025, TikTok Shop offers Instant delivery service for selecte…TikTok Shop Platform Abuse PolicyTikTok Shop is committed to maintaining a fair and trustworthy marketplace for all users. This Polic…What are the order fulfillment timelines for Standard Orders…When handing over packages to Logistics Service Provider (LSP), the order fulfillment timelines diff…Appeal Documentation for Fulfilment-related ViolationsWe recognise that situations can arise where you are unable to ship out your orders in time. We will…Late Dispatch Rate (LDR)What is the Late Dispatch Rate (LDR)? The Late Dispatch Rate (LDR) is the percentage of all orders (…Table of contentsWhat is the Order Handling Capacity (OHC) Tool?How does the OHC Tool Work?Premium BenefitsHow should I determine my Daily Order Handling Capacity?Order Handling Capacity tool setup guide(Premium Only) Surge Protection SettingsFrequently Asked QuestionsHow will I know when my limit is reached?How do I increase my Surge Protection limit?How often can I change my settings?What happens when there are fulfillment extensions for campaigns or other events?

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