KakaFlow KB

Seller Registration FAQs - Why TikTok Shop Document Submissions Get Rejected

4 phút đọc

Seller Registration FAQs - Why TikTok Shop Document Submissions Get Rejected

Trust: ★★★☆☆ (0.90) · 0 validations · factual

Published: 2025-06-11 · Source: crawler_authoritative

Tình huống

TikTok Shop sellers whose document submissions were rejected during the seller registration/onboarding process on TikTok Shop Vietnam

Insight

Documents may be rejected for four main reasons: Inaccurate Documentation, Unclear Documentation, Damaged Documentation, and Underage Applicant. Valid identification documents vary by seller type: Personal sellers can submit ID Card (9 or 12 digit); Corporate sellers need Certificate Of Business Registration; Household business sellers require Certificate of Household Business Registration. Documents NOT allowed include: Screenshots, Black-and-white images, Handwritten copies, Passports, Expired documents, and Damaged documents. Image guidelines require: original color scans without filters, edits, crop or flares; well-lit photos against single-coloured background; all edges/corners must be included; all information must be readable; no part of document covered; no blurry blocks or mosaic; address must exactly match ID address (including proper spelling of terms like ‘Quận’ vs ‘Q.’). Individual Seller requirements: must be Vietnamese citizen and at least 18 years old (calculated to birthday date).

Hành động

When receiving document rejection, sellers should: (1) Verify submitted documents are valid original color scans of the correct document type for their seller category; (2) Ensure photos are clear, well-lit, taken against single-coloured background with all document edges visible; (3) Make sure address exactly matches ID without abbreviations; (4) Confirm seller meets Individual Seller requirements (Vietnamese citizen, 18+ years old). Application results typically received within one working day. Contact Customer Service for issues during onboarding.

Kết quả

Application results sent within one working day

Điều kiện áp dụng

Applies to all seller types registering on TikTok Shop Vietnam: Personal sellers, Corporate sellers, and Household business sellers. Must be Vietnamese citizens at least 18 years old for individual seller applications.

Nội dung gốc (Original)

Seller Registration FAQs06/11/2025Why were my submitted documents rejected? Your documents may not have been submitted in accordance with our guidelines. Please pay close attention to the following when you receive these rejection reasons:Inaccurate DocumentationUnclear DocumentationDamaged DocumentationUnderage Applicant⚠️Your submitted documents may not qualify as valid documents. Identification Documents✔️ Please provide original color scan of any of the following documents:Personal sellerIdentification Card (9 digit or 12 digit)Corporate sellerCertificate Of Business RegistrationBusiness household sellerCertificate of Household Business Registration❌ The following documents are not allowedScreenshotsBlack-and-white imagesHandwritten copiesPassportsExpiredDamaged⚠️Your submitted documents may not meet our image guidelines. Photos/scans must be clear and of original documentation. Provide the original version of the image without any filters, edits, crop, flaredEnsure photos are well-lit and taken against a single-coloured backgroundAll edges/corners of each document must be included in the pictureAll information must be readableEnsure that no part of the document is coveredNo blurry blocks or mosaic should appear on the docYour address must be an exact match of the address in your submitted ID.❗ Please take note to abbreviate or fully spell out terms with reference to your ID. For example, if your ID says “Quận Tân Bình”, do not abbreviate it to “Q. Tân Bình"".⚠️Your information does not meet requirement to onboard To apply to be an Individual Seller, you must meet the following requirementsSeller must be Vietnamese citizenSellers must be at least 18 years old (calculated to the birthday date).Additional InformationYou can expect to receive the results of your application within one working day. Please contact Customer Service if you face any issues during the onboarding process.Is the content above helpful? PreviousAdjustment Period for New ShopsNext Updating Personal Details via Seller Qualification CenterTable of contentsWhy were my submitted documents rejected?⚠️Your submitted documents may not qualify as valid documents.Identification Documents⚠️Your submitted documents may not meet our image guidelines.⚠️Your information does not meet requirement to onboardAdditional Information

Liên kết

Xem thêm:

Sơ đồ

Liên kết ngược