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TikTok Shop Seller Registration - Document Rejection Reasons and Requirements

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TikTok Shop Seller Registration - Document Rejection Reasons and Requirements

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Published: 2025-11-06 · Source: crawler_authoritative

Tình huống

TikTok Shop sellers submitting documents for registration verification and facing rejections. The article addresses common issues that cause document rejection during the onboarding process.

Insight

There are four main reasons for document rejection: Inaccurate Documentation, Unclear Documentation, Damaged Documentation, and Underage Applicant. Valid identification documents vary by seller type: Personal sellers can submit ID Card (9 digit or 12 digit), Corporate sellers need Certificate Of Business Registration, and Business household sellers require Certificate of Household Business Registration. Documents NOT allowed include: Screenshots, Black-and-white images, Handwritten copies, Passports, Expired documents, and Damaged documents. Image guidelines require: original color scan without filters, edits, crop or glare; well-lit environment with single-colored background; all edges/corners of document must be included; all information must be readable; no part of document should be covered; no blurry blocks or mosaic; address must exactly match submitted ID (spelling out terms like ‘Quận Tân Bình’ instead of abbreviating to ‘Q. Tân Bình’). Eligibility requirements for Individual Sellers: seller must be Vietnamese citizen, seller must be at least 18 years old (calculated to birthday date).

Hành động

Sellers should: 1) Provide original color scans only (not screenshots or black-and-white images); 2) Ensure photos are well-lit against single-colored background with all edges/corners visible; 3) Avoid any filters, edits, crops, or glare; 4) Make all information readable without any covered or blurred parts; 5) Ensure address exactly matches the ID format (spelling out terms fully); 6) Only submit valid unexpired documents; 7) Confirm eligibility (Vietnamese citizen, 18+ years old) before applying; 8) Contact Customer Service if issues arise during onboarding. Results can be expected within one working day.

Điều kiện áp dụng

Applies to new seller registration on TikTok Shop Vietnam. For Individual Seller applications only. Corporate and Business household sellers have separate document requirements.

Nội dung gốc (Original)

Seller Registration FAQs06/11/2025Why were my submitted documents rejected? Your documents may not have been submitted in accordance with our guidelines. Please pay close attention to the following when you receive these rejection reasons:Inaccurate DocumentationUnclear DocumentationDamaged DocumentationUnderage Applicant⚠️Your submitted documents may not qualify as valid documents. Identification Documents✔️ Please provide original color scan of any of the following documents:Personal sellerIdentification Card (9 digit or 12 digit)Corporate sellerCertificate Of Business RegistrationBusiness household sellerCertificate of Household Business Registration❌ The following documents are not allowedScreenshotsBlack-and-white imagesHandwritten copiesPassportsExpiredDamaged⚠️Your submitted documents may not meet our image guidelines. Photos/scans must be clear and of original documentation. Provide the original version of the image without any filters, edits, crop, flaredEnsure photos are well-lit and taken against a single-coloured backgroundAll edges/corners of each document must be included in the pictureAll information must be readableEnsure that no part of the document is coveredNo blurry blocks or mosaic should appear on the docYour address must be an exact match of the address in your submitted ID.❗ Please take note to abbreviate or fully spell out terms with reference to your ID. For example, if your ID says “Quận Tân Bình”, do not abbreviate it to “Q. Tân Bình"".⚠️Your information does not meet requirement to onboard To apply to be an Individual Seller, you must meet the following requirementsSeller must be Vietnamese citizenSellers must be at least 18 years old (calculated to the birthday date).Additional InformationYou can expect to receive the results of your application within one working day. Please contact Customer Service if you face any issues during the onboarding process.Is the content above helpful? PreviousAdjustment Period for New ShopsNext Updating Personal Details via Seller Qualification CenterTable of contentsWhy were my submitted documents rejected?⚠️Your submitted documents may not qualify as valid documents.Identification Documents⚠️Your submitted documents may not meet our image guidelines.⚠️Your information does not meet requirement to onboardAdditional Information

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