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Quy trình Fulfillment qua Ship by TikTok trên TikTok Shop

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Quy trình Fulfillment qua Ship by TikTok trên TikTok Shop

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Published: 2025-06-18 · Source: crawler_authoritative

Tình huống

Seller sử dụng dịch vụ Ship by TikTok trên nền tảng TikTok Shop để xử lý đơn hàng với Logistics Service Provider (LSP) của TikTok.

Insight

Quy trình Ship by TikTok bao gồm 4 bước chính: (1) Reviews Order - Xác nhận sản phẩm có trong kho và có thể fulfill được. Nếu không thể fulfill, seller có thể hủy đơn. (2) Arrange Shipment and Pack and Label Order - Chọn ‘Arrange Shipment’, đóng gói và dán nhãn theo hướng dẫn đóng gói của TikTok. (3) Hand Order to Carrier - Có 2 cách giao cho LSP: Pick-up (đặt lịch lấy hàng trong thời hạn fulfill) hoặc Drop-off (chọn điểm gửi hàng gần nhất trong Seller Center). LSP sẽ cập nhật trạng thái thành ‘Shipped’ trong Seller Center > Manage Orders. (4) Check Delivery Status - LSP cập nhật trạng thái ‘Delivered’ khi đơn được giao cho khách và có chữ ký/xác nhận. Định nghĩa ‘working day’: Thứ Hai đến Thứ Bảy là ngày làm việc; Chủ Nhật và Ngày Lễ là ngày nghỉ. Nếu có chậm trễ từ phía LSP, seller có thể gửi ticket qua Help Center > Ticket Log > Contact Us > Topic > Complaints & Disputes > Logistic Issue.

Hành động

Seller cần tuân thủ 4 bước theo thứ tự: Xác nhận đơn hàng trước khi fulfill; Đóng gói và dán nhãn theo tiêu chuẩn của TikTok; Chọn phương thức Pick-up hoặc Drop-off và giao hàng cho LSP trong thời hạn quy định; Theo dõi trạng thái đơn trong Seller Center > Manage Orders. Khi gặp chậm trễ Vận chuyển, liên hệ qua kênh Help Center để khiếu nại.

Điều kiện áp dụng

Quy trình áp dụng cho seller sử dụng dịch vụ Vận chuyển ‘Ship by TikTok’. Working days được tính từ Thứ Hai đến Thứ Bảy; Chủ Nhật và Ngày Lễ công cộng là ngày nghỉ.

Nội dung gốc (Original)

Ship by TikTok06/18/2025Setting Up ShippingWhat steps do I need to follow when fulfilling an order via Ship by TikTok? Step 1: Review OrderReview your customer’s order and confirm if the ordered product(s) is in stock and can be fulfilled.If you cannot fulfill an order, then you can cancel it.Step 2: Arrange Shipment and Pack and Label OrderSelect “Arrange Shipment”, and pack and label the order in preparation for shipment. Follow our packing and labelling dos and don’ts when doing so.Step 3: Hand Order to CarrierThere are two ways to hand the order to our Logistics Service Provider (LSP) - Pick-up and Drop-off.If you want our LSP to pick up the order:Schedule a pick up and hand the package over to our LSP within the order fulfilment timelines.Our LSP will update the order’s status in Seller Center > Manage Orders to “Shipped” once it has collected and scanned the package.If you want to drop off the package with our LSP:Select the nearest drop-off point in the Seller Center. You will need to drop the package off at the drop-off point within the order fulfilment timelines.Our LSP will update the order’s status in Seller Center > Manage Orders to “Shipped” once it has collected and scanned the package.Step 4: Check delivery statusOur LSP will update the order’s status in Seller Center > Manage Orders to “Delivered” once they have delivered the order to your customer and obtained their signature or acknowledgement that they received the order.Frequently Asked Questions What can I do if there is a delay on the LSP’s end?Raise a ticket with us in Help Center > Ticket Log > Contact Us > Topic > Complaints & Disputes > Logistic Issue.What are considered “working days”?A “working day” refers to any day from Monday to Saturday. Sunday and Public Holidays are considered non-working days. Please click here to read our TikTok Shop Customer Order Shipping Guidelines.Is the content above helpful? PreviousTikTok Shop Platform Abuse PolicyNext Ship by SellerYou may also be interested inGeneral Introduction About Logistics Providers On TikTok Sho…Page Description: This article provides an overview of the logistics providers partnered with TikTok…TikTok Shop Seller Own FleetWhat is SOF (Seller Own Fleet)? Seller Own fleet  is a special type of  delivery service for sellers…Vietnam Platform Shipping Fee InstructionHow does TikTok Shop calculate shipping fees to be paid by the Seller? Shipping fees to be paid by t…Splitting Order into Multiple PackagesThis article provides a simple guideline on splitting orders into multiple packages, giving you more…Ship by SellerWhat steps do I need to follow when fulfilling an order via Ship by Seller? Step 1: Review Order Rev…How to Directly Contact Logistics ProvidersThis article provides a concise guide on how to efficiently contact logistics providers to inquire a…Fulfill your orders on Seller APPNew fulfillment setting menu Introducing a new menu for sellers to manage fulfillment setup to allow…A Complete Guide to ‘Shipped via Platform’In this article, we will guide you through the updated ‘Shipped via Platform’ shipping process, enab…Shipping LabelsIn this article, we will introduce you to the new shipping labels page, serving as an all-in-one pla…Collection Method SettingsIn this article, we introduce you to the new collection method settings. Notice how we’ve revamped t…Table of contentsWhat steps do I need to follow when fulfilling an order via Ship by TikTok?Step 1: Review OrderStep 2: Arrange Shipment and Pack and Label OrderStep 3: Hand Order to CarrierStep 4: Check delivery statusFrequently Asked Questions

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