Chính sách đổi trả 15 ngày dành cho người bán TikTok Shop Mall
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Published: 2025-06-30 · Source: crawler_authoritative
Tình huống
Người bán TikTok Shop Mall cần tuân thủ chính sách đổi trả khi bán hàng trên sàn.
Insight
Người bán TikTok Shop Mall bắt buộc cung cấp chính sách đổi trả trong 15 ngày cho tất cả sản phẩm. Nếu lỗi thuộc về người bán (VD: gửi sai sản phẩm), phí ship đổi trả do người bán chịu. Nếu không phải lỗi người bán (VD: khách không còn nhu cầu), phí ship đổi trả do TikTok Shop chịu.
Hành động
Người bán Mall cần thiết lập chính sách đổi trả 15 ngày và xác định rõ trách nhiệm để phân bổ chi phí Vận chuyển khi có yêu cầu Hoàn trả.
Điều kiện áp dụng
Chỉ áp dụng cho người bán có huy hiệu TikTok Shop Mall; không áp dụng cho người bán thường.
Nội dung gốc (Original)
TikTok Shop Mall Qualification 06/30/2025Registration & OperationWhat is TikTok Shop Mall TikTok Shop Mall is a virtual shopping mall that features a curated selection of brands, reputable retailers and authorized resellers. Sellers who qualify to sell products on TikTok Shop Mall are referred to as TikTok Shop Mall Sellers. TikTok Shop Mall Sellers will have access to the following: A TikTok Shop Mall badge and a badge of authenticity on their shop and all their productsHigher visibility in the customer shopping journeyAccess to dedicated TikTok Shop Mall campaigns and benefits programsTikTok Shop Mall Qualification Criteria Sellers may apply for the Mall program upon meeting the eligibility criteria listed below. However, approval is subject to TikTok Shop’s sole discretion and is not guaranteed.For more information on each criteria, please read the following articles:Seller-Fault Cancellation Rate (SFCR)Seller-related Negative Review RatesShop Violation PointsFraud/Counterfeit IssuesBrand QualificationTikTok Shop’s Shipping Fee Program (SFP)Order Fulfillment Requirements All TikTok Shop Mall sellers are subjected to the order fulfillment timelines outlined in our TikTok Shop Customer Order Shipping Guidelines / Order Fulfillment Timelines article.Return and Refund Requirements 15-day return & refund period: To enhance customer satisfaction, TikTok Shop Mall sellers will be required to offer customers a 15-day return period for all products purchased via TikTok Shop Mall. If a customer returns a product due to the seller’s fault (such as “Wrong Product was Sent”), the return shipping fee will be charged to you. If the return is not due to the seller’s fault (such as “No Longer Needed”), the return shipping fee will be charged to TikTok Shop.For more information, including exceptions for different types of returns & refunds, please read our Returns & Refunds and Returns for items that are “No Longer Needed” articles.Payment Settlement The Extended Settlement Period will apply to TikTok Shop Mall sellers who do not meet the Express Settlement Period criteria. Please see our Payment Settlement guide for more information.Disqualification You will be disqualified from being a TikTok Shop Mall Seller if you are:Proven to have sold counterfeit items.Unable to provide valid documentation to establish brand ownership/authorization/authenticity of the products.Unable to meet any of the necessary criteria outlined in our TikTok Shop Mall Policy.Sellers are still able to operate as non-TikTok Shop Mall sellers (subject to any other TikTok Shop enforcement action that may be placed on the seller).Note: TikTok Shop has sole and absolute discretion to determine whether a seller may be disqualified.Is the content above helpful? PreviousStar Shop ProgrammeNext Promotional Tools - Shipping Fee Discount EligibilityYou may also be interested inCài Đặt Hồ Sơ Người Bán TikTok ShopAccess My Account at Seller Center to set seller profile. SETUP SELLER PROFILE - BASIC To start sell…How To Register a TikTok Shop Account In Vietnam – Step-by-S…I. Introduction TikTok Shop is a direct selling platform integrated within TikTok, allowing sellers…OPERATIONAL FEE ON TIKTOK SHOPTax Code SubmissionPlease note that all sellers (including sellers who have previously submitted their tax codes) will…Shop Official AccountAbout Shop Official Account The TikTok account that represents the official identity of TikTok Shop…Seller RegistrationRegistration process in TikTok Shop is very convenient. You can sign up with your existing TikTok ac…Adjustment Period for New ShopsNew Shop Adjustment Period All new shops on TikTok Shop start in the Shop Adjustment Period. During…Registration Process - Individual SellersEligibility TikTok Shop only allows citizens of Vietnam to register as individual sellers. Applicant…Registration Process - Corporate SellersEligibility TikTok Shop only allows entities incorporated or registered in Vietnam to register as co…Registering to be a SellerYour seller journey with TikTok Shop begins with account registration. You can register as either a…Table of contentsWhat is TikTok Shop MallTikTok Shop Mall Qualification CriteriaOrder Fulfillment RequirementsReturn and Refund RequirementsPayment SettlementDisqualification
Liên kết
- Nền tảng: TikTok Shop
- Funnel: Completion (Hoàn tất đơn)
- Nguồn: https://seller-vn.tiktok.com/university/essay?identity=1&role=1&knowledge_id=5750669236717329&from=policy
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