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Chính sách Số dư Âm trên TikTok Shop

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Chính sách Số dư Âm trên TikTok Shop

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Published: 2025-09-15 · Source: crawler_authoritative

Tình huống

Người bán trên TikTok Shop có thể bị số dư tài khoản xuống dưới mức 0 khi các khoản phí nền tảng vượt quá doanh thu cửa hàng.

Insight

TikTok Shop yêu cầu người bán duy trì số dư tài khoản trên mức 0. Nếu số dư âm trong 10 ngày liên tiếp hoặc vượt 100 USD, tài khoản sẽ bị áp dụng biện pháp xử lý bao gồm: khóa chức năng rút tiền ví, khấu trừ tài khoản, và tạm ngừng quyền lợi người bán (tạo và tham gia các chương trình Khuyến mãi).

Hành động

Người bán cần duy trì dòng tiền dương, thường xuyên kiểm tra số dư, và nạp tiền kịp thời khi nhận cảnh báo qua Seller Center. Để kháng cáo, cần chứng minh Vi phạm do lỗi hệ thống hoặc cam kết giải quyết trong 30 ngày.

Điều kiện áp dụng

Chính sách áp dụng cho tất cả người bán trên TikTok Shop. Người bán tái phạm sẽ chịu mức phạt nặng hơn.

Nội dung gốc (Original)

TikTok Shop Negative Balance Policy09/15/2025PaymentsWhat is a Negative Balance? Negative balances occur when your account balance has a value below zero, meaning that you may have outstanding fees with TikTok Shop.What is our Negative Balance Policy?We require you to avoid negative account balances, meaning that you must maintain an account value above zero. You may achieve this by maintaining a positive cashflow.We reserve the right to take enforcement actions and suspend your benefits if the negative account balances meet any of the following conditions:Negative account balance of any amount for 10 consecutive daysNegative account balance exceeding US$100What are some reasons I may have a Negative Balance?Negative balances may occur when miscellaneous platform expenses exceed shop revenue. The following reasons may contribute to a negative balance: What happens if I breach these guidelines? If you are found to violate these guidelines, you may have enforcement actions taken against your account. You should note that repeated offenses will result in more significant penalties.Please see our Seller Performance Evaluation Policy article and Seller Terms of Service for more information. The following enforcement actions will be taken when a Seller meets the following conditions.Click here to learn more about the Payment Settlement Period.Freezing of Wallet Withdrawal Function (Withholding Balance)The wallet withdrawal function allows a Seller to withdraw their sales balance from platform transactions that have been completed. If transactions complete whilst the wallet has been frozen by the platform and sale proceeds (or any other monies) become due to the Seller, those sums may be temporarily withheld by the platform until negative balances are resolved. Funds DeductionThe platform may deduct the available funds from any monies due, or that may become due to the Seller (including but not limited to any sale proceeds) to resolve the negative balance. Prior to this, Sellers will receive reminders through the Seller Center to add funds to their accounts in order to resolve the negative balance.Suspension of Seller BenefitsThe suspension of seller benefits includes, but is not limited to:Creation of new self-promotional activities (such as but not limited to free shipping, flash deals, discounts, and coupons).Participation in new and ongoing self-promotional activities and campaigns (Note: This does not apply to customers currently participating in these campaigns)AppealWe will only restore any withdrawn Seller benefits, unfreeze wallet withdrawal functionality, and release any withheld monies when negative balances have been resolved. If you believe that an enforcement action was taken against you in error or can provide proof that the negative balance will be resolved within 30 calendar days, you may file an appeal through the Seller Center by raising a ticket. Please read our Seller Appeal Guidelines article for more information. Is the content above helpful? PreviousPayment SettlementYou may also be interested in5 lessonsFinanceFinancial features help sellers easily manage store revenueOrder Fulfilment - OverviewEffective and efficient order fulfilment is key to satisfying and retaining customers. Here are the…Withdraw Seller Account BalanceWhen is Money Available to Withdraw to the Bank Account? After money is settled to the Seller Accoun…Set Up TikTok Shop Withdrawal PasswordIn order to securely withdraw the settled amount on the seller account balance to the bank account,…Why is my order still unsettled?You can learn more about why your order is unsettled by going to Seller Center, clicking Finance the…Payment SettlementThe payment settlement period refers to the duration between the date your order is delivered and th…Set Up a Bank Account to Receive Payment from TikTok ShopIn order to withdraw and use the settled amount on the seller account balance, TikTok Shop sellers n…Table of contentsWhat is a Negative Balance?What are some reasons I may have a Negative Balance?What happens if I breach these guidelines?Freezing of Wallet Withdrawal Function (Withholding Balance)Funds DeductionSuspension of Seller BenefitsAppeal

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