Cài đặt quy tắc tự động cho yêu cầu hủy đơn trên TikTok Shop
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Published: 2026-03-23 · Source: crawler_authoritative
Tình huống
Người bán trên TikTok Shop cần quản lý và tự động hóa việc xử lý yêu cầu hủy đơn hàng từ người mua để tiết kiệm thời gian và giảm công sức xử lý thủ công.
Insight
Source URL: https://seller-vn.tiktok.com/university/essay?identity=1&role=1&knowledge_id=2863846680299281&from=feature_guide Title: Auto Rule Settings for Cancellation Requests
Hành động
Để tạo quy tắc mới: Vào Orders > Fulfilment Settings > tab Cancellations > nhấp ‘To Create’ > chọn tab Auto-Approved Cancellation > nhấp ‘Add New Rule’ > thiết lập các tùy chọn (tên chính sách, lý do, danh mục, khoảng giá, ngày hiệu lực) > nhấp ‘Confirm’ để kích hoạt. Để chỉnh sửa: Vào Fulfilment Settings > tab Cancellations > nhấp icon chỉnh sửa > chọn quy tắc > nhấp biểu tượng ba chấm (…) > chọn ‘Edit’ > thực hiện thay đổi > nhấp ‘Confirm’. Để xóa: Vào Fulfilment Settings > tab Cancellations > nhấp icon chỉnh sửa > chọn quy tắc > nhấp biểu tượng ba chấm (…) > chọn ‘Delete’ > xác nhận xóa trong cửa sổ pop-up. Có thể bật/tắt quy tắc bằng công tắc toggle.
Điều kiện áp dụng
Quy tắc tự động hủy chỉ áp dụng cho giao dịch local-to-local (nội địa). Khuyến nghị đặt khoảng giá hủy không vượt quá ₫50.000 để giảm thiểu rủi ro tài chính.
Nội dung gốc (Original)
Auto Rule Settings for Cancellation Requests03/23/2026Manage Returns & RefundsThis article will provide you with a quick walkthrough on how to set up automated rules for accepting cancellation requests from buyers. By establishing these rules, when a buyer’s request matches the criteria you set, their request will be auto-approved, saving you time and eliminating the need for manual review.Creating New Rules Go to Orders > Fulfilment Settings. Navigate to the Cancellations tab and click ‘To Create’.You will see the Auto-Approved Cancellation tab. Click ‘Add New Rule’ to access the rule setting options.On this page, you can set the policy name and select the accepted reasons, product categories, price range, effective date, and conditions. The cancellation request will be automatically accepted when the buyer’s reason aligns with your settings. Please review your selections carefully before clicking ‘Confirm’ to enable the cancellation rule.❗️Important: Pay close attention to the refund range. To minimise any potential financial loss, we recommend setting the price range for cancellations to not exceed ₫50,000.Once you have set up the cancellation rule, it will be activated. You can easily toggle these rules on or off by adjusting the toggle switch.Editing Rules To edit existing rules, navigate to the Fulfilment Settings page. Under the Cancellations tab, click on the edit icon. You will see a list of rules that you created. Click on the three-dot icon (…) next to the rule and select ‘Edit.’ Make the desired changes to the rule settings. Once you have updated the settings, click ‘Confirm’ to save your new configuration.Deleting Rules To delete the existing rules, navigate to the Fulfilment Settings page. Under the Cancellations tab, click on the edit icon. You will see a list of rules that you created. Click on the three-dot icon (…) next to the rule and select ‘Delete.‘A pop-up window will appear asking for confirmation. Click Delete to confirm and proceed with deleting the rule.Is the content above helpful? PreviousFailed Return PackageNext Auto Rule Settings for Returnless RefundsYou may also be interested inFailed Return PackageNote: this rule applies only to local-to-local transactions. What is a failed return package? A fail…Offering Refunds to CustomersThis article provides a quick guide on how to initiate a refund to customers for minor inconvenience…Required Evidence for Rejecting Buyer’s After-Sales RequestsThis article aims to provide a comprehensive guide on how to effectively reject a buyer’s return, re…Initiating an Appeal for Return/Refund RequestsThis article aims to improve seller’s understanding regarding appeal management on Seller Center fro…Managing Refund-Only RequestThis article provides a clear overview of the refund-only process, giving you the tools to respond e…Seller-to-Customer ReturnsSometimes, after a dispute is resolved, you may be asked to send a returned item back to the buyer —…Why can’t I locate the Appeal button on the “Manage Returns/…If you’re unable to find the Appeal button on the “Manage Returns/Refunds” page, it could be due to…When can a buyer raise a return/refund request?Timeframe for return/refund requests: Buyers can submit a return/refund request within fifteen (15)…What if the buyer returns incomplete, used, or incorrect ite…No compensation for incorrect items returned by buyer: Buyers must ensure that they enclose the corr…Auto Rule Settings for Returnless RefundsThis comprehensive guide will assist you in setting up automated rules for return/refund requests, s…Table of contentsCreating New RulesEditing RulesDeleting Rules
Liên kết
- Nền tảng: TikTok Shop
- Funnel: Completion (Hoàn tất đơn)
- Nguồn: https://seller-vn.tiktok.com/university/essay?identity=1&role=1&knowledge_id=2863846680299281&from=feature_guide
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