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Source URL: https://seller-vn.tiktok.com/university/essay?knowledge_id=3341143338452738 Title: TikTo

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Source URL: https://seller-vn.tiktok.com/university/essay?knowledge_id=3341143338452738 Title: TikTo

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Published: 2026-05-08 · Source: crawler_authoritative

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TikTok Shop Policy Quiz06/29/2025Shop HealthWhat is the Policy Quiz? TikTok Shop’s Policy Quiz is a feature that aims to help you better understand our platform policies. If you have accumulated Vi phạm Points, you will get an opportunity to learn more about your violations and take quizzes to reduce your total Violation Points. Each type of policy violation may have its own quiz. For example, the quiz may be available for the following violations: High Seller-fault Cancellation Rates High Seller-fault Return and Refund Rates Unsupported Products Sản phẩm cấm Products What are the benefits of completing the Policy Quiz? 2 points will be deducted from your current violation points for perfect scores on each quiz.Each quiz will be available for 60 calendar days from the date the violation ticket was first issued.You will be able to offset a maximum of 2 Violation Points every 60 calendar days for each specific type of violation. Accessing the Policy Quiz You can access the quiz in the Shop Health section in the Seller Center.Go to your “Shop Health” page in the Seller CenterClick on “Quiz benefit”Note: To view past quiz attempts and expired quizzes, click on “Your records”You can also access the quiz through the received violation ticketsIf the violation has a quiz, you will see a “View quiz” option to go to the quiz page Taking the Policy Quiz Click on “View policies” to watch a policy education video before attempting the quizClick on “Start quiz” once you are ready to take the quizFrequently Asked Questions (FAQ) Who can take the Policy Quiz?All sellers who have received Violation Points can take the quiz to reduce their accumulated points. How many questions are in each quiz?Each quiz will have 3 to 5 multiple-choice questions. How many times can I take a quiz for each violation?Each quiz will only be available once every 60 calendar days.Does the quiz expire?Yes. Each quiz will only be available from the date the violation ticket was first issued and will expire within 60 calendar days.If I currently do not have any Violation Points left, will I still be able to earn points to offset any Violation Points I may accumulate in the future? No. However, you may save the quiz and attempt it later for any Violation Points you accumulate in the future, as long as the quiz has not expired. Can I raise an appeal and complete the quiz at the same time?Yes. The outcome of an appeal and the quiz do not affect each other. If you pass a quiz, your total Violation Points will be reduced by 2 points. If your appeal is successful, all penalties will be revoked. My appeal application was successful and my penalty was revoked. Can I still attempt the quiz to reduce my Violation Points?Yes. You may still attempt the policy quiz and reduce any remaining Violation Points. To learn more, please read our TikTok Shop Seller Performance Evaluation Policy.Is the content above helpful? PreviousCampaign Season PlaybookNext TikTok Shop Tiếp thị liên kết Marketing (Seller and Product Qualification) GuidelinesYou may also be interested in2 lessonsAccount HealthLearn how to become a great seller on TikTok Shop and ensure your store is productive by understandi…1 lessonStore RatingLearn more about Store Rating, how it is calculated & how to maintain a good rating for your TikTok…Account Health Rating📌 Important Announcement Account Health Rating will be introduced in two phases: Preview Period: fr…Violation Points & Milestones for SellersWhat are Violation Points? Violation Points are points issued to sellers who breach our policies an…Unfair Behaviour and Terms of SaleHere at TikTok Shop, one of our main objectives is to create a trustworthy shopping environment for…Seller-Fault Cancellation Rate (SFCR)What is the Seller-fault Cancellation Rate (SFCR)? The Seller-fault Cancellation Rate is the percen…Order Volume Limit (OVL)What is an Order Volume Limit (OVL)? An Order Volume Limit (OVL) is a restriction that limits the to…Customer Reviews PolicyWhy is customer feedback (i.e., Ratings and Reviews) so important? Ratings and reviews of products/s…Violation Reasons, Points & Enforcement Actions for SellersViolation Reasons and Points Below are non-exhaustive Violation Reasons and their corresponding rang…After-sales Handling Time[NEW] We’re introducing a new metric to help you deliver better after-sales service! From May 2026,…Table of contentsWhat is the Policy Quiz?What are the benefits of completing the Policy Quiz?Accessing the Policy QuizTaking the Policy QuizFrequently Asked Questions (FAQ)

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TikTok Shop Policy Quiz06/29/2025Shop HealthWhat is the Policy Quiz? TikTok Shop’s Policy Quiz is a feature that aims to help you better understand our platform policies. If you have accumulated Violation Points, you will get an opportunity to learn more about your violations and take quizzes to reduce your total Violation Points. Each type of policy violation may have its own quiz. For example, the quiz may be available for the following violations: High Seller-fault Cancellation Rates High Seller-fault Return and Refund Rates Unsupported Products Prohibited Products What are the benefits of completing the Policy Quiz? 2 points will be deducted from your current violation points for perfect scores on each quiz.Each quiz will be available for 60 calendar days from the date the violation ticket was first issued.You will be able to offset a maximum of 2 Violation Points every 60 calendar days for each specific type of violation. Accessing the Policy Quiz You can access the quiz in the Shop Health section in the Seller Center.Go to your “Shop Health” page in the Seller CenterClick on “Quiz benefit”Note: To view past quiz attempts and expired quizzes, click on “Your records”You can also access the quiz through the received violation ticketsIf the violation has a quiz, you will see a “View quiz” option to go to the quiz page Taking the Policy Quiz Click on “View policies” to watch a policy education video before attempting the quizClick on “Start quiz” once you are ready to take the quizFrequently Asked Questions (FAQ) Who can take the Policy Quiz?All sellers who have received Violation Points can take the quiz to reduce their accumulated points. How many questions are in each quiz?Each quiz will have 3 to 5 multiple-choice questions. How many times can I take a quiz for each violation?Each quiz will only be available once every 60 calendar days.Does the quiz expire?Yes. Each quiz will only be available from the date the violation ticket was first issued and will expire within 60 calendar days.If I currently do not have any Violation Points left, will I still be able to earn points to offset any Violation Points I may accumulate in the future? No. However, you may save the quiz and attempt it later for any Violation Points you accumulate in the future, as long as the quiz has not expired. Can I raise an appeal and complete the quiz at the same time?Yes. The outcome of an appeal and the quiz do not affect each other. If you pass a quiz, your total Violation Points will be reduced by 2 points. If your appeal is successful, all penalties will be revoked. My appeal application was successful and my penalty was revoked. Can I still attempt the quiz to reduce my Violation Points?Yes. You may still attempt the policy quiz and reduce any remaining Violation Points. To learn more, please read our TikTok Shop Seller Performance Evaluation Policy.Is the content above helpful? PreviousCampaign Season PlaybookNext TikTok Shop Affiliate Marketing (Seller and Product Qualification) GuidelinesYou may also be interested in2 lessonsAccount HealthLearn how to become a great seller on TikTok Shop and ensure your store is productive by understandi…1 lessonStore RatingLearn more about Store Rating, how it is calculated & how to maintain a good rating for your TikTok…Account Health Rating📌 Important Announcement Account Health Rating will be introduced in two phases: Preview Period: fr…Violation Points & Milestones for SellersWhat are Violation Points? Violation Points are points issued to sellers who breach our policies an…Unfair Behaviour and Terms of SaleHere at TikTok Shop, one of our main objectives is to create a trustworthy shopping environment for…Seller-Fault Cancellation Rate (SFCR)What is the Seller-fault Cancellation Rate (SFCR)? The Seller-fault Cancellation Rate is the percen…Order Volume Limit (OVL)What is an Order Volume Limit (OVL)? An Order Volume Limit (OVL) is a restriction that limits the to…Customer Review PolicyWhy is customer feedback (i.e., Ratings and Reviews) so important? Ratings and reviews of products/s…Violation Reasons, Points & Enforcement Actions for SellersViolation Reasons and Points Below are non-exhaustive Violation Reasons and their corresponding rang…After-sales Handling Time[NEW] We’re introducing a new metric to help you deliver better after-sales service! From May 2026,…Table of contentsWhat is the Policy Quiz?What are the benefits of completing the Policy Quiz?Accessing the Policy QuizTaking the Policy QuizFrequently Asked Questions (FAQ)

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