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Source URL: https://seller-vn.tiktok.com/university/essay?knowledge_id=1683292772615953 Title: Appea

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Source URL: https://seller-vn.tiktok.com/university/essay?knowledge_id=1683292772615953 Title: Appea

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Published: 2026-05-08 · Source: crawler_authoritative

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Appeal Documentation for Fulfilment-related Violations06/29/2025Fulfillment PolicyWe recognise that situations can arise where you are unable to ship out your orders in time. We will notify you via Seller Center > Manage Orders if this happens. At this stage, we will not take any enforcement actions against your shop, and you can file an appeal if you feel that this delay in shipment should not be counted as part of your shop’s Late Dispatch Rate. We will Reviews your appeal within 24 hours. Do provide the following documents when submitting your appeal:For Orders Picked Up By Your Logistics Service ProviderScenario A - The Logistics Service Provider arrived too early for package collectionPhoto or video evidence with a visible timestamp that shows that the Logistics Service Provider (LSP) arrived too early for collectionScenario B - The Logistics Service Provider did not turn up to collect the packageRecord of communications with the LSP proving they did not turn up. This can be a dated record of the chat log (e.g. screenshot of conversation via messaging app, or voice recording) with the LSP either showing continuous follow-ups from the seller Photo or CCTV recording with a visible timestamp indicating the package was available for pickupA copy of the seller dispatch manifest generated from the seller Enterprise Resource Planning (ERP) system with the order shipped timestamp and order IDScenario C - The Logistics Service Provider turned up but did not have sufficient capacity to collect the packageRecord of communications (e.g. screenshot of conversation via messaging app or voice recording) with the Logistics Service Provider proving they did not have sufficient capacity to collect the packageA copy of the pickup manifest from the LSP with their signature, order handover time and the number of orders handed overPhotos of the LSP’s vehicle already fully filled with packages even though there are packages ready for collection, with visible timestampsScenario D - The Logistics Service Provider was punctual in picking up the packages but was late in scanning themPhotos of the LSP’s vehicle being filled with your packages, visible timestampsA copy of the pickup manifest from the LSP, clearly indicating the affected orders’ IDs with order handover timeScenario E - Force majeurePhotos or videos of the relevant weather forecast from a third-party website or TV station, with visible timestampsPhotos or videos or copies of relevant government announcements regarding epidemic control (such as closure of a city), with visible timestampsPhotos or videos of natural disasters (such as earthquakes, tsunamis or flash floods) reported by news agencies, with the visible timestampsPhotos or videos proving that the relevant package was burned, stolen, destroyed, damaged or misplaced by unforeseen and unavoidable circumstances For Orders Dropped Off At Your Logistics Service ProviderScenario A - You dropped the package off at the designated drop-off point on time, but the Logistics Service Provider was late in scanning itPhotos or videos with visible timestamps of you queuing up at the drop-off point with your package ready for drop-off. The relevant order IDs must be provided in the appeal material.A copy of the drop-off manifest (see image below) from the LSP, clearly indicating the affected orders’ IDs with order handover timeScenario B - The designated drop-off point was not in operationPhotos or videos with visible timestamps of you queuing up at the drop-off point with your package ready for drop-off and the relevant order IDs captured, but the drop-off was not in operationScenario C - The designated drop-off point refused to provide the drop-off manifest or rejected your packageRecord of communications (e.g. screenshot of conversation via messaging app, or voice recording) with the LSPScenario D - Force majeurePhotos or videos of the relevant weather forecast from a third-party website or TV station, with visible timestampsPhotos or videos or copies of relevant government announcements regarding epidemic control (such as closure of a city), with visible timestampsPhotos or videos of natural disasters (such as earthquakes, tsunamis or flash floods) reported by news agencies, with the visible timestampsPhotos or videos proving that the relevant package was burned, stolen, destroyed, damaged or misplaced by unforeseen and unavoidable circumstancesIs the content above helpful? PreviousSeller Appeal GuidelinesNext Appeal Documentation for Customer Service ViolationsYou may also be interested in1 lessonSeller-Fault Cancellation Rate (SFCR)Learn more about Seller-Fault Cancellation Rate, how to calculate it & how to maintain a low SFCRTikTok Shop Vietnam Instant Shipping FeesDear Seller, Starting from 3 September 2025, TikTok Shop offers Instant delivery service for selecte…TikTok Shop Platform Abuse PolicyTikTok Shop is committed to maintaining a fair and trustworthy marketplace for all users. This Polic…What are the order Vận chuyển timelines for Standard Orders…When handing over packages to Logistics Service Provider (LSP), the order fulfillment timelines diff…Order Handling Capacity ToolThis tool is currently in the pilot phase and will be available only to selected sellers starting 13…Late Dispatch Rate (LDR)What is the Late Dispatch Rate (LDR)? The Late Dispatch Rate (LDR) is the percentage of all orders (…Table of contentsFor Orders Picked Up By Your Logistics Service ProviderScenario A - The Logistics Service Provider arrived too early for package collectionScenario B - The Logistics Service Provider did not turn up to collect the packageScenario C - The Logistics Service Provider turned up but did not have sufficient capacity to collect the packageScenario D - The Logistics Service Provider was punctual in picking up the packages but was late in scanning themScenario E - Force majeureFor Orders Dropped Off At Your Logistics Service ProviderScenario A - You dropped the package off at the designated drop-off point on time, but the Logistics Service Provider was late in scanning itScenario B - The designated drop-off point was not in operationScenario C - The designated drop-off point refused to provide the drop-off manifest or rejected your packageScenario D - Force majeure

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Appeal Documentation for Fulfilment-related Violations06/29/2025Fulfillment PolicyWe recognise that situations can arise where you are unable to ship out your orders in time. We will notify you via Seller Center > Manage Orders if this happens. At this stage, we will not take any enforcement actions against your shop, and you can file an appeal if you feel that this delay in shipment should not be counted as part of your shop’s Late Dispatch Rate. We will review your appeal within 24 hours. Do provide the following documents when submitting your appeal:For Orders Picked Up By Your Logistics Service ProviderScenario A - The Logistics Service Provider arrived too early for package collectionPhoto or video evidence with a visible timestamp that shows that the Logistics Service Provider (LSP) arrived too early for collectionScenario B - The Logistics Service Provider did not turn up to collect the packageRecord of communications with the LSP proving they did not turn up. This can be a dated record of the chat log (e.g. screenshot of conversation via messaging app, or voice recording) with the LSP either showing continuous follow-ups from the seller Photo or CCTV recording with a visible timestamp indicating the package was available for pickupA copy of the seller dispatch manifest generated from the seller Enterprise Resource Planning (ERP) system with the order shipped timestamp and order IDScenario C - The Logistics Service Provider turned up but did not have sufficient capacity to collect the packageRecord of communications (e.g. screenshot of conversation via messaging app or voice recording) with the Logistics Service Provider proving they did not have sufficient capacity to collect the packageA copy of the pickup manifest from the LSP with their signature, order handover time and the number of orders handed overPhotos of the LSP’s vehicle already fully filled with packages even though there are packages ready for collection, with visible timestampsScenario D - The Logistics Service Provider was punctual in picking up the packages but was late in scanning themPhotos of the LSP’s vehicle being filled with your packages, visible timestampsA copy of the pickup manifest from the LSP, clearly indicating the affected orders’ IDs with order handover timeScenario E - Force majeurePhotos or videos of the relevant weather forecast from a third-party website or TV station, with visible timestampsPhotos or videos or copies of relevant government announcements regarding epidemic control (such as closure of a city), with visible timestampsPhotos or videos of natural disasters (such as earthquakes, tsunamis or flash floods) reported by news agencies, with the visible timestampsPhotos or videos proving that the relevant package was burned, stolen, destroyed, damaged or misplaced by unforeseen and unavoidable circumstances For Orders Dropped Off At Your Logistics Service ProviderScenario A - You dropped the package off at the designated drop-off point on time, but the Logistics Service Provider was late in scanning itPhotos or videos with visible timestamps of you queuing up at the drop-off point with your package ready for drop-off. The relevant order IDs must be provided in the appeal material.A copy of the drop-off manifest (see image below) from the LSP, clearly indicating the affected orders’ IDs with order handover timeScenario B - The designated drop-off point was not in operationPhotos or videos with visible timestamps of you queuing up at the drop-off point with your package ready for drop-off and the relevant order IDs captured, but the drop-off was not in operationScenario C - The designated drop-off point refused to provide the drop-off manifest or rejected your packageRecord of communications (e.g. screenshot of conversation via messaging app, or voice recording) with the LSPScenario D - Force majeurePhotos or videos of the relevant weather forecast from a third-party website or TV station, with visible timestampsPhotos or videos or copies of relevant government announcements regarding epidemic control (such as closure of a city), with visible timestampsPhotos or videos of natural disasters (such as earthquakes, tsunamis or flash floods) reported by news agencies, with the visible timestampsPhotos or videos proving that the relevant package was burned, stolen, destroyed, damaged or misplaced by unforeseen and unavoidable circumstancesIs the content above helpful? PreviousSeller Appeal GuidelinesNext Appeal Documentation for Customer Service ViolationsYou may also be interested in1 lessonSeller-Fault Cancellation Rate (SFCR)Learn more about Seller-Fault Cancellation Rate, how to calculate it & how to maintain a low SFCRTikTok Shop Vietnam Instant Shipping FeesDear Seller, Starting from 3 September 2025, TikTok Shop offers Instant delivery service for selecte…TikTok Shop Platform Abuse PolicyTikTok Shop is committed to maintaining a fair and trustworthy marketplace for all users. This Polic…What are the order fulfillment timelines for Standard Orders…When handing over packages to Logistics Service Provider (LSP), the order fulfillment timelines diff…Order Handling Capacity ToolThis tool is currently in the pilot phase and will be available only to selected sellers starting 13…Late Dispatch Rate (LDR)What is the Late Dispatch Rate (LDR)? The Late Dispatch Rate (LDR) is the percentage of all orders (…Table of contentsFor Orders Picked Up By Your Logistics Service ProviderScenario A - The Logistics Service Provider arrived too early for package collectionScenario B - The Logistics Service Provider did not turn up to collect the packageScenario C - The Logistics Service Provider turned up but did not have sufficient capacity to collect the packageScenario D - The Logistics Service Provider was punctual in picking up the packages but was late in scanning themScenario E - Force majeureFor Orders Dropped Off At Your Logistics Service ProviderScenario A - You dropped the package off at the designated drop-off point on time, but the Logistics Service Provider was late in scanning itScenario B - The designated drop-off point was not in operationScenario C - The designated drop-off point refused to provide the drop-off manifest or rejected your packageScenario D - Force majeure

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