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Order Fulfilment - Overview

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Order Fulfilment - Overview

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Published: 2025-10-21 · Source: crawler_authoritative

Tình huống

TikTok Shop sellers need to understand the complete order Vận chuyển process, including order types, packing requirements, shipping methods, restrictions, and payment settlement on the TikTok Shop platform.

Insight

Effective and efficient order fulfilment is key to satisfying and retaining customers on TikTok Shop. The general order Vận chuyển process involves 6 steps: (1) Your customer places an order, (2) Confirm if it is a standard order or a pre-order, (3) Pack and label the order, (4) Arrange shipment, (5) Confirm the order again, and (6) Track the shipment and ensure it is delivered on time. There are two types of orders: standard orders and pre-orders. Pre-orders typically cover customised or handmade items, which require more time for order preparation and are given extended delivery schedules. Currently, only select sellers are allowed to mark products as ‘pre-order’ products. For packing and labelling, sellers must follow dos and don’ts, relevant local laws, and conditions imposed by their Logistics Service Provider (LSP) to ensure safety of package handlers and customers. Two shipping options exist: ‘Ship by TikTok’ (TikTok fulfills orders) and ‘Ship by Seller/Seller Own Fleet (SOF)’ (seller chooses own LSP), with SOF currently only available for some sellers. Certain shipping practices are Sản phẩm cấm to maintain platform integrity. Payment settlement period refers to the duration between order delivery and when the seller gets paid, which varies depending on certain conditions. There are related policies and tools including: Negative Balance Policy, Withdraw Seller Account Balance, Withdrawal Password setup, Batch Check Tool, Pre-Order qualifications, and bank account setup for receiving payments.

Hành động

Follow these steps for order Vận chuyển: confirm order type (standard vs pre-order), pack and label according to LSP requirements and local laws, arrange shipment using either Ship by TikTok or Ship by Seller/Seller Own Fleet (if eligible), track shipment to ensure on-time delivery. To qualify for pre-order product marking rights, check specific qualification requirements (first shop criteria may apply). Choose appropriate shipping method based on availability: Ship by TikTok for platform-managed fulfillment, or SOF for self-managed logistics. Set up withdrawal password and bank account to receive payments. Use the Batch Check Tool on Seller Center app for order management. Monitor payment settlement status in Finance section of Seller Center if orders remain unsettled.

Điều kiện áp dụng

Ship by Seller/Seller Own Fleet (SOF) option currently only available for some sellers. Pre-order product marking currently only allowed for select sellers. Pre-orders are typically for customised or handmade items with extended delivery schedules.

Nội dung gốc (Original)

Order Fulfilment - Overview10/21/2025Manage OrdersPaymentsEffective and efficient order fulfilment is key to satisfying and retaining customers. Here are the general steps to follow when fulfilling orders:For more details on what is required of you at each stage of the order fulfilment process, check out the articles linked below:Pre-orders There are two types of orders: standards orders and pre-orders. Pre-orders typically cover customised or handmade items. Such orders generally require more time for order preparation and are therefore given extended delivery schedules. We currently only allow select sellers to mark their products as “pre-order” products.Click here to learn more about pre-orders and how you can qualify to mark your products as “pre-order” products.Packing and Labelling To ensure the safety of both package handlers and your customers, you will need to follow these dos and don’ts as well as relevant local laws and conditions imposed by your Logistics Service Provider (LSP) when packing and labelling your orders.Shipping Methods You can ship orders to your customers using one of two options - Ship by TikTok or Ship by Seller/Seller Own Fleet (SOF).Ship by TikTok means we will fulfill your orders. Ship by Seller/Seller Own Fleet (SOF) means you can choose your own LSP to fulfil your orders. Do take note that this option is currently only available for some sellers.Shipping Restrictions To maintain the integrity of our platform, we do not allow certain shipping practices. Click here to learn more about these shipping practices.Payment Settlement The payment settlement period refers to the duration between the delivery of an order and the date you get paid for that order. This duration can vary depending on certain conditions. Click here to learn more about the conditions which affect when you get paid for an order.Is the content above helpful?Next Order Fulfillment Timelines (Standard Orders)You may also be interested in5 lessonsFinanceFinancial features help sellers easily manage store revenue4 lessonsOrder ManagementThe order management system at Seller Center is extremely streamlined and easy to use for new seller…TikTok Shop Negative Balance PolicyWhat is a Negative Balance? Negative balances occur when your account balance has a value below zero…Withdraw Seller Account BalanceWhen is Money Available to Withdraw to the Bank Account? After money is settled to the Seller Accoun…Set Up TikTok Shop Withdrawal PasswordIn order to securely withdraw the settled amount on the seller account balance to the bank account,…Why is my order still unsettled?You can learn more about why your order is unsettled by going to Seller Center, clicking Finance the…Payment SettlementThe payment settlement period refers to the duration between the date your order is delivered and th…Set Up a Bank Account to Receive Payment from TikTok ShopIn order to withdraw and use the settled amount on the seller account balance, TikTok Shop sellers n…Batch Check ToolIn this article, we will introduce you to the Batch Check tool on the Seller Center app. This tool i…Pre-OrdersHow do I qualify for the right to mark my products as “pre-order” products? If this is the first sho…Table of contentsPre-ordersPacking and LabellingShipping MethodsShipping RestrictionsPayment Settlement

Images in this article:

  • [Hình 1] Hình ảnh hiển thị quy trình xử lý đơn hàng gồm 6 bước: “Your customer places an order”, “Confirm if it is a standard order or a pre-order”, “Pack and label the order”, “Arrange shipment”, lặp lại bước xác nhận đơn hàng, và cuối cùng “Track the shipment and ensure it is delivered on time”.
  • [Hình 2] Giao diện TikTok Shop với thanh tìm kiếm hiển thị “Store operation” và nhãn “FINANCE” bên dưới, trên nền màu hồng có hình loa phát thanh 3D.
  • [Hình 3] Giao diện TikTok Shop với nhãn “Shop opening” trên thanh tìm kiếm và văn bản “ORDER MANAGEMENT AND FULFILLMENT” bên dưới. Hình ảnh bao gồm biểu tượng cửa hàng màu hồng và hộp carton.
  • [Hình 4] Hình ảnh hiển thị tiêu đề “TikTok Shop Seller Negative Balance Policy” trên nền tối với các hình tròn màu đỏ và xanh lam trang trí, cùng biểu tượng hình tròn có nút play ở giữa. Không có số liệu hay thông tin chi tiết khác.
  • [Hình 5] Hình ảnh hiển thị giao diện “Withdraw Money” (Rút tiền) của TikTok Shop, có logo TikTok Shop và dòng chữ “TikTok Shop Academy”. Không có số liệu, nhãn UI chi tiết hay tên tính năng sản phẩm cụ thể nào khác.
  • [Hình 6] Hình ảnh hiển thị giao diện “Set Up Withdrawal Password” của TikTok Shop Academy, với logo TikTok Shop ở trên cùng. Không có số hoặc thông tin sản phẩm cụ thể nào khác.
  • [Hình 7] FAQ và biểu tượng hình tròn với các màu đỏ, xanh cyan, đen trắng trên nền tối. Không có thông tin khác.
  • [Hình 8] Đây là hình ảnh bìa của tài liệu “Policy Guide” về “Payment Settlement” (Giải quyết Thanh toán) từ TikTok Shop. Các nhãn UI và văn bản hiển thị bao gồm: logo “TikTok Shop”, nút “Policy Guide”, và tiêu đề chính “Payment Settlement”.
  • [Hình 9] Hình ảnh hiển thị giao diện thiết lập tài khoản ngân hàng trên TikTok Shop Academy, với các biểu tượng máy tính và lịch 3D cùng các đồng tiền rải rác. Các nhãn văn bản chính bao gồm “TikTok Shop”, “Set Up Bank Account” và “TikTok Shop Academy”.
  • [Hình 10] Giao diện hiển thị nhãn “TikTok Shop”, “Batch Check Tool” và “TikTok Shop Academy” trên nền đỏ đen với các biểu tượng 3D trang trí. không có thông tin chi tiết về số liệu hoặc tính năng sản phẩm cụ thể.
  • [Hình 11] Ảnh chụp màn hình hiển thị logo “TikTok Shop” ở góc trái, nút “Policy Guide” màu hồng ở góc phải, và tiêu đề lớn “Pre-Orders” ở giữa, bên cạnh là hình minh họa xe tải giao hàng màu hồng 3D.

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